We’re here to help with any aspect of your CrossCountry journey; from booking your tickets to on-the-day travel assistance
Buy tickets for any train journey in Britain. We cross more of the country than any other train company.
You may be entitled to National Rail Travel Vouchers or a cash alternative
Our helpful list of FAQs is often the quickest way to answer your query.
For help with a booking you have already made, please contact:
For help making a new booking:
If you would rather email us, please complete the information on the customer help page. We aim to respond within 10 working days. However, if you require a more urgent response, then please contact our Customer Relations Team on 03447 369 123 (Option 3) who are open Monday to Friday 0830 – 2000 and Saturday 0900 -1600 Alternatively you can contact us on Facebook and Twitter 7 days a week (06.00-22.00 Monday to Saturday and 08.00-22.00 on Sundays except Christmas Day and Boxing Day when we are closed) on the following social media channels:
Please see our social media policy.
For train times and prices, please call National Rail Enquiries on 03457 48 49 50. You can also find train times on the Train timetables page.
We're here if you need extra help when making your journey. You can find information about JourneyCare on the Travel Assistance page.
To book travel assistance, please contact the JourneyCare team.
If you are contacting us from overseas, please e-mail email@example.com with the following details:
We think it's important you have the chance to tell us when things don't go as smoothly as we'd like.
You can find our complaints handling procedure and full contact details on the complaints and comments page.
We'd love to hear feedback on your CrossCountry experience and any ideas or suggestions you may have.
SMS feedback messages will be charged at normal network rates. We publish a range of feedback on the SMS feedback page.
For media enquiries, please visit our Press page.