Buy tickets for any train journey in Britain. We cross more of the country than any other train company.
You can now book with us with greater confidence, change the train if you change your mind...
We’re the first and only UK train company to remove the £10 fee for changing the date and time of your Advance ticket. So not only can you get great value Advance tickets for any train operator via our website, but you have a little extra flexibility if your plans change.
To make sure your ticket is eligible for free amendments, follow these 3 simple steps:
If you've already bought a ticket from us and have had a change of plan, check to see if you can amend it by going through the below steps:
If your new ticket is more expensive than your original, you will be charged the difference. If your new ticket is cheaper than your original, we will refund you the difference. Please see our terms and conditions for details
Please follow the steps below to refund your ticket.
Have more questions? Take a look at our FAQ's page for more information
*Print your own tickets and m-tickets (via our Train tickets app) cannot be changed. Tickets collected from the station, a ticket machine, or sent by post can be changed with no administration fee. Sign into your account and select 'View my Bookings' and follow the steps to amend your journey. You can change your ticket two hours after purchasing and up to 24 hours before you are due to travel. Advance tickets purchased using a discount code are eligible can be changed without an administration fee, however the discount amount is non-refundable.