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Journey alerts

Journey details

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Why CrossCountry trains?

Buy tickets for any train journey in Britain. We cross more of the country than any other train company.

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Station Finder

About journey alerts

Our journey alert service lets you quickly and easily sign up to receive text messages if your train is late or has been cancelled. You can also nominate up to three other people to be notified at the same time.

How do I sign up?

When you book your journey with CrossCountry, we send you an e-mail confirming your journey and booking details, and a link to your personalised information pack. From there you can simply click on the 'Set up alert' button and, after you have confirmed your mobile number with us, we'll set up an alert that is sent:

  • if the train is 5 minutes or more late
  • as soon as we know there is a delay

How do I nominate another person to receive my journey alert?

You can click on 'add recipient' and add the e-mail address and phone number of the person that you wish to add. We will then send them an e-mail that allows them to confirm they wish to receive the alert. You should advise anyone you are nominating that you have done so.

How much does it cost?

SMS messages will only be sent if a change to your planned journey has been identified. SMS messages will be charged at 25p plus your standard message rate. Charges on some networks may vary. Please check with operator for details.

If we send you more than one message (for example, if your train is delayed and then later cancelled) we'll only charge you for one message).

What do journey alerts look like?

A journey between Oxford (OXF) and Manchester (MAN):

One of your trains is delayed:

Alert! Your journey 14 Apr dep OXF 0814, arr MAN 1023 is now expected to depart 12 min late. Call 08716649500 for more info (10p per min, mobiles higher)

One of your trains is cancelled:

Alert! A train has been cancelled for your journey 14 Apr dep OXF 0814, arr MAN 1023. Call 08716649500 for more info (10p per min, mobiles higher)

Why must I verify my mobile number?

To make sure that only you setup alerts to your mobile phone, we ask you to verify your mobile telephone number.

How do I cancel my alerts?

To cancel all of your alerts, simply text STOP ALL to 64950.

My train was delayed and you didn't let me know - why?

There are a few rare occasions when you may not receive an alert for a delayed train. For example if:

  • your alert had expired - we allow alerts to be setup for twelve weeks
  • your network provider was experiencing problems in delivering text messages
  • the train was delayed, but didn't match the criteria you'd set
  • your journey involved one or more changes and an alert had already been sent for one of the legs
  • your alert was for a 'non-train' leg of the journey e.g. Underground or bus
  • the journey didn't run on the day you selected to receive the alert
  • you join the train at its origin - in these cases, we don't know a train is delayed until after it should have departed

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